Investment reporting for institutional clients

Communications | writing | editing
Writing & editing

Communications - investment

Investment reporting for institutional clients
Writing & editing accurate, informative, well-written reports for Morgan Stanley

Client

Morgan Stanley

Released

July 16, 2010
Jul 16, 2010

Timeframe

6 years

Project Type

Communications | writing | editing

Technology

Office suite
Communications - investment

Overview

Through Ceteris Communications (now Ceteris Creative) and with another consultant (direct client), we refined copy for Morgan Stanley investment management reports (ultimate client) over six years, infusing the reports with a high degree of investment knowledge and technical copy expertise - on themes, product, economics, risk, and returns.
Morgan Stanley offers a broad range of specialised solutions to clients around the globe. The institutional reporting team required the deep experience of external consultants to provide a range of investment reports that were on tiume, factual, informative, and accurate.
Communications - investment

The Challenge

Morgan Stanley required experienced resources and knowledge to meet increased demand in their institutional client service reporting function.
Morgan Stanley's institutional reporting fuction was hobbled by the demands of strong growth in the mid-2000s, and required external consulting and copywriting expertise to meet client service demands. The challenge for this long-term copywriting project was to write and edit a large set of clients reports, monthly, on time, and with accuracy, clarity, and flair.
Communications - investment

The Solution

We developed a robust investment report writing platform. Ceteris' direct client was the primary consultancy, with Morgan Stanley being the ultimate client for this work.

Office suite

The user experience need to be seamless, consistent, accurate, and timely. A key solution for this lay in applying Ceteris' deep investment communications and copywriting experience - particularly in editing and refining the reports.

Communications - investment

Communications - investment

Performance Results

Results were strong throughout the consultancy period. Both Morgan Stanley and the direct client were very happy with the high quality of client reports issued to clientsd worldwide.
Accuracy
Accuracy

Frequency of errors and poor copy

5%
5%
5%
Customer satisfaction
Customer satisfaction

Confidence in client reporting

50%
50%
50%
Retainer duration
Retainer duration

Confidence in consulting quality

80%
80%
80%

Communications - investment

Final thoughts

The Morgan Stanley client reporting platform was well conceived and executed. From investment content, to client communications, to speed and accuracy - building the platform demonstrated how integrated, high quality and relevant communications can increase the quality of client service.

Communications - investment

Credits

Credits

James Williamson
Andrew Hutchings consultancy
Morgan Stanley
MD & Founder of Ceteris Creative
Director
Client Service team

Communications - investment

Credits

James Williamson
Andrew Hutchings consultancy
Morgan Stanley
MD & Founder of Ceteris Creative
Director
Client Service team
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Meet the partners who are part of our success story
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We transform brands.
Your success is next.

Start your project now by booking a one-on-one consultation.

Meet the partners who are part of our success story
Team working in an office watching at a presentation